At 9FlashNail, every press-on nail set is carefully handcrafted and made to order based on your selected size, shape, and design. Because each order is personalized, our return and refund policy is different from that of mass-produced products.
Please read the policy below before placing your order.
1. Need Help?
If you have any questions about your order or this policy, please contact our support team at support@9flashnail.com. We're always happy to help.
2. Returns & Exchanges
Since every nail set is custom-made specifically for you, we do not accept returns or exchanges for reasons such as:
- Ordering the wrong size
- Changing your mind after production has started
- Personal preference regarding shape, length, or design
To help ensure the best fit, we strongly recommend measuring your nails carefully and checking our sizing guide before placing your order.
3. Incorrect Nail Size
If you're ordering from us for the first time, we understand that measuring your nail sizes can be challenging.
If you ordered the wrong size
If the incorrect size was selected during checkout, we are happy to remake your nail set once you provide your correct nail measurements. Additional charges may apply depending on the situation.
If we made a sizing mistake
If the nail sizes you receive do not match the measurements listed in our size chart, please send us:
- Clear photos of the received nails
- Measurement photos showing the nail widths
After reviewing the information, if we confirm that the sizing error was made by us, we will remake and ship a replacement set at no additional cost.
4. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive:
- A damaged product
- A defective item
- The wrong design or incorrect order
Please contact us immediately with clear photos of the issue. Once verified, we will gladly remake and ship a replacement.
If your package is damaged during transit by the shipping carrier, we will also arrange a replacement after reviewing the shipping damage.
5. Order Cancellation & Refunds
You may cancel your order and request a full refund within 6 hours of placing your order, for any reason.
After 6 hours, your order may have already entered production or been completed. Because every order is handmade and personalized, refund requests can no longer be accepted after this period.
6. Refund Processing
Approved refunds will be issued to your original payment method.
Please allow up to 10 business days for the refund to be processed. Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@9flashnail.com.
Our Commitment
Customer satisfaction is our priority. If you experience any issue with your order, please reach out to us before leaving a review or opening a dispute. Our support team will do everything we can to provide a fair and satisfactory solution.