Shipping policy
Thank you for shopping with 9FlashNail!
Every nail set is handmade and made to order based on your selected size, shape, and design. Please allow time for production before your order is shipped.
1. Processing Time
- Production Time: 3–7 business days
- Orders are processed Monday–Friday (excluding weekends and holidays).
During busy seasons or promotional periods, production may take a little longer. If so, we'll notify you by email.
2. Shipping Time
Estimated delivery times after shipment:
| Destination | Estimated Delivery |
|---|---|
| United States | 7–12 Business Days |
| Canada | 8–15 Business Days |
| United Kingdom | 8-15 Business Days |
| Australia & New Zealand | 8–15 Business Days |
| Europe | 8–15 Business Days |
| Other Countries | 10–20 Business Days |
Please note that shipping times are estimates and may vary due to customs clearance, weather, or carrier delays.
3. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information may take 24–72 hours to update.
4. Customs & Import Fees
International orders may be subject to customs duties or import taxes. These charges are determined by your local customs authority and are the customer's responsibility.
5. Incorrect Address
Please make sure your shipping address is correct before placing your order.
If you need to update your address, contact us as soon as possible at support@9flashnail.com. Once an order has been shipped, we cannot guarantee address changes.
6. Lost or Damaged Packages
If your package is lost, damaged, or you receive the wrong item, please contact us at support@9flashnail.com. We'll investigate the issue and work with you to provide an appropriate solution.
Contact Us
If you have any questions about shipping or your order, feel free to contact us at:
Email: support@9flashnail.com